Support
Questions about a ride, the app or driving with ROLL? Reach us whichever way suits you.
Common questions
How do fares work?
The app shows an estimate before you ride. What you pay is always the amount on the official taxi meter (Moneh) at the end of the trip. For now you pay the driver directly, at the meter.
Can I really choose my driver?
Yes, that's the point of ROLL. You see the licensed taxis near you, with each driver's profile and rating, and pick the one you want. You can also save drivers you like as favourites.
I left something in a taxi
Contact support with the date of your trip (and roughly when it was), and we'll get in touch with the driver.
What if I feel unsafe?
During a trip, tap SOS in the app to alert our team, and share your live trip so someone you trust can follow it. In an emergency, call the police on 100 or Magen David Adom on 101.
How do I become a ROLL driver?
ROLL is open to licensed taxi drivers only. Read about driving with ROLL and sign up.
How do I delete my account?
In either app, go to Account → Delete account. A rider account is deleted at once. A driver account closes at once and its personal data is erased once the final payout is settled. You can also write to privacy@roll.taxi.
Which languages do the apps speak?
The ROLL apps are available in English, Hebrew, Arabic and Russian.