Privacy Policy
Last updated: 2 October 2026
This is a template pending review by legal counsel. It is not yet a binding document.
This policy explains what Only 1 Drive Ltd ("ROLL") collects through the ROLL Taxi app for riders, the ROLL Driver app for licensed taxi drivers, and driver registration on this website, and how we use it.
Riders (ROLL Taxi)
Your phone number, which is how you sign in: we send a one-time code through our verification partner Didit, by SMS or WhatsApp. Your name, email and date of birth, if you add them to your profile. Your precise location while you are using the app, to set your pickup and show licensed taxis near you. Your trip history, the ratings and reports you give, chat messages with your driver during a trip, and messages you send to support or about a disputed trip.
Drivers (ROLL Driver and registration)
At registration: profile details (name, phone, city, languages, tags, photo); identity-verification results from Didit (document data, face-match and liveness scores); the license and insurance documents you upload; and your vehicle's status in the public national registry. While you are online in ROLL Driver: your precise location, including in the background (for example while you navigate in Waze), so riders and dispatch can see your car and your next ride can be lined up near your drop-off. We do not collect your location while you are offline. We also keep your trips, ratings and reports, in-trip chat and support messages.
Devices and payments
A push-notification token for your device, so we can update you about a ride when the app is closed. Fares are currently paid to the driver at the meter. When in-app card payment is enabled, cards are processed by Cardcom: ROLL keeps only the token Cardcom issues for your card and never stores full card numbers.
Why we collect it
To sign you in, match riders with drivers and run each trip; to verify that every ROLL driver is a licensed taxi driver, a legal requirement for paid passenger transport in Israel; to keep riders and drivers safe, including SOS alerts and reports; to handle support requests and fare disputes; and to meet our tax and regulatory obligations.
What we don't do
We do not show ads, we do not track you across other companies' apps or websites, and we do not sell personal data.
Who processes it
Our processors, under data-processing agreements: Cloudflare (app backend and hosting), Supabase (database and encrypted file storage for driver registration), Vercel (this website), Didit (sign-in codes and identity verification), Apple (push notifications), Cardcom (card payments, when enabled) and Twilio (masked calls between riders and drivers, and backup delivery of sign-in codes, when enabled). Driver documents are private and access-controlled; they are never shown to riders.
What other people see
Riders see a driver's public profile (name, photo, tags, rating and vehicle) and the car's location during a trip. The driver you choose sees your display name, pickup and destination. If you share a trip, the people you share it with can follow its progress. When a driver navigates with Waze, the destination is handed to Waze. We share data with authorities only where the law requires.
How long we keep it
Trip records, receipts and tax records are kept for as long as Israeli law requires, and driver verification records for the mandated period. You can delete your account in either app under Account → Delete account; a driver account closes at once and its personal data is erased once the final payout is settled. This removes your profile (name, phone, email, date of birth, photo), signs out every device, and deletes your favourite drivers and scheduled rides. Past trips remain as records no longer linked to your name or phone. Drivers can close their account by emailing privacy@roll.taxi.
Your rights
Under the Israeli Privacy Protection Law you may request access to, correction of, or deletion of your personal data. Contact privacy@roll.taxi. You can turn off location access or notifications at any time in your device settings.